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September 03 2021
- Finding No.
8784
- Topic:
Customer Satisfaction
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Source: Roy Morgan Single Source (Australia). Risk Monitor, July 2020 – June 2021. Key commercial brands with 20+ mentions. Base: Australians 14+; n=21,724.
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August 17 2021
- Finding No.
8773
- Topic:
Press Release Customer Satisfaction
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Source: Roy Morgan Single Source (Australia). July 2016 – June 2021. Average 12-month sample n = 48,400. Base: Australians 14+; Any financial services customer. Note: Other Banking has been excluded as it represents 0.01% of the total market including $0.7 billion in the year to June 2021.
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August 17 2021
- Finding No.
8772
- Topic:
Press Release Customer Satisfaction
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Source: Roy Morgan Single Source (Australia). July 2020 – June 2021, n=55,669. Base: Australians 14+.
Note: Citibank customers include Citigroup White Label Credit Card customers.
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July 12 2021
- Finding No.
8739
- Topic:
Press Release Customer Satisfaction
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Source: Roy Morgan Single Source (Australia). May 2016 – April 2021, Average interviews per 6 monthly period, n=6,152. Base: Australians 14+ with a mortgage, 6 months moving average. *Net Promoter Score and NPS® are registered trademarks of Bain & Company, Inc., Mr. Frederick Reichheld and Satmetrix Systems, Inc. Based on score of 9 or 10 minus 1 to 6 on a ten point scale, where one is very unlikely to recommend to a friend or colleague and ten is very likely.
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June 21 2021
- Finding No.
8716
- Topic:
Customer Satisfaction
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The 2020 Roy Morgan Customer Satisfaction Awards were recently awarded to 13 deserving winners across a range of banking and finance categories.
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June 21 2021
- Finding No.
8721
- Topic:
Customer Satisfaction
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The annual Roy Morgan Customer Satisfaction Awards were recently awarded to deserving winners across a range of categories. The telecommunications and utilities category consisted of six awards and there were two first time winners: Aussie Broadband and Elgas.
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June 16 2021
- Finding No.
8729
- Topic:
Customer Satisfaction
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The annual Roy Morgan Customer Satisfaction Awards were awarded in locked down Melbourne in early June and the 16 winners in the retail categories range from a multi-national US discount department store to several popular Australian brands and an ‘upstart’ Victorian-based restaurant chain who opened their first store less than 15 years ago.
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June 15 2021
- Finding No.
8731
- Topic:
Customer Satisfaction
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The annual Roy Morgan Customer Satisfaction Awards were awarded in early June and there were several familiar faces in the automotive and airline categories in two industries that have faced wildly different circumstances during the COVID-19 pandemic.
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June 09 2021
- Finding No.
8727
- Topic:
Customer Satisfaction
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Source: Roy Morgan Single Source (Australia). An average of 50,000 Australians per 12 month period aged 14+ interviewed in the time periods of 12 months to January 2020 through to 12 months to December 2020.
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June 09 2021
- Finding No.
8728
- Topic:
Customer Satisfaction
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The data that determines who wins comes from Roy Morgan’s massive Single Source survey compiled from in-depth interviews with over 50,000 consumers from all around Australia.
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