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December 14 2020
- Finding No.
8594
- Topic:
Customer Satisfaction Press Release
- Country:
Australia
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Source: Roy Morgan Single Source (Australia). January 2005 – October 2020, n = 23,526. Base: Australians 14+.
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November 17 2020
- Finding No.
8573
- Topic:
Customer Satisfaction Press Release
- Country:
Australia
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Each year hundreds of brands compete for the Roy Morgan Customer Satisfaction Awards across nine categories. The Retail category recognises excellence across the customer experience in everything from Coffee Shops to Furniture and Electrical.
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September 29 2020
- Finding No.
8529
- Topic:
Customer Satisfaction Press Release
- Country:
Australia
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Source: Roy Morgan Single Source (Australia). January 2005 – August 2020, n = 24,853. Base: Australians 14+.
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August 18 2020
- Finding No.
8487
- Topic:
Customer Satisfaction Press Release
- Country:
Australia
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Source: Roy Morgan Research Single Source, 12 months to June 2019, n=23,946, 12 months to June 2020, n=23,712. Base: Australians aged 14+.
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August 17 2020
- Finding No.
8481
- Topic:
Customer Satisfaction Press Release
- Country:
Australia
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Source: Roy Morgan Single Source Australia, April 2015 – March 2020, Average 12 monthly sample, n=12,227. Base: Australians 14+ main users of a mobile phone.
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July 28 2020
- Finding No.
8477
- Topic:
Customer Satisfaction Press Release
- Country:
Australia
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Source: Roy Morgan Single Source Australia, April 2015 – March 2020, Average 12 monthly sample, n=474. Base: Australians 14+ business users of mobile phone.
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July 21 2020
- Finding No.
8471
- Topic:
Customer Satisfaction Press Release
- Country:
Australia
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Source: Roy Morgan Single Source (Australia). Dec. 2018 – May 2019, n=23,199, Dec. 2019 – May 2020, n = 20,766. Base: Australians 14+. *Total Mutual sector includes Mutual Banks, Building Societies and Credit Unions.
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June 29 2020
- Finding No.
8452
- Topic:
Customer Satisfaction Press Release
- Country:
Australia
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Source: Roy Morgan Single Source Australia, Nov. 2018- Apr. 2019, n = 30,072, Nov. 2019-Apr. 2020, n = 26,646. Base: Australians aged 14+.
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June 16 2020
- Finding No.
8440
- Topic:
Customer Satisfaction Press Release
- Country:
Australia
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Source: Roy Morgan Single Source Australia, April 2019–March 2020, n= 13,208. Base: Australians 14+.
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March 31 2020
- Finding No.
8339
- Topic:
Customer Satisfaction Press Release
- Country:
Australia
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Source: Roy Morgan Single Source (Australia). 6 months to February 2019, n=25,115. 6 months to February 2020, n=23,880. Base: Australians 14+. *Net Promoter Score and NPS® are registered trademarks of Bain & Company, Inc., Mr Frederick Reichheld and Satmetrix Systems, Inc. Based on score of 9 or 10 minus 1 to 6 on a ten point scale, where one is very unlikely to recommend to a friend or colleague and ten is very likely. 1. Main Financial Institution. 2. Then largest MFI banks based on MFI customer numbers.
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