Wealthier Australians are less satisfied with their bank November 19 2019 Finding No. 8200 Topic: Customer Satisfaction Press Release Country: Australia Source: Roy Morgan Single Source 6 months to September 2019, n=24,557. Base: Australians 14+. *MFI = Main Financial Institution. Read more
Bunnings, ALDI and Woolworths on top in Net Trust Scores November 12 2019 Finding No. 8199 Topic: Press Release Country: Australia Source: Roy Morgan Single Source (Australia). Risk Monitor, July 2018 – June 2019; n=14,383. Base: Australians 14+ who answered either Trust or Distrust of brands; n=7,971. Read more
Rapid growth in use of ‘Buy-Now-Pay-Later’ digital payments – such as Afterpay, zipPay and zipMoney November 06 2019 Finding No. 8191 Topic: Press Release Country: Australia Source: Roy Morgan Single Source (Australia), October 2018 - September 2019, n=49,462.Base: Australians 14+ were asked: “Which of these payment methods (1. Includes 'afterpay', 'zipPay', 'zipMoney'.) have you used in the last 12 months? Which others? Any others?” Read more
Satisfaction with performance of Industry Super Funds remains ahead of Retail Funds October 28 2019 Finding No. 8180 Topic: Press Release Country: Australia Source: Roy Morgan Single Source (Australia), 6 months moving average. Average sample size = 15,409.Base: Australians 14+ with Superannuation. Read more
RACT marginally ahead of RAA in general insurance customer satisfaction October 25 2019 Finding No. 8173 Topic: Customer Satisfaction Press Release Country: Australia Source: Roy Morgan Single Source Australia, October 2017 – September 2018, n = 15,879. October 2018 – September 2019, n= 15,726. Base: Australians 14+ who hold general insurance policies. Read more
Mobile banking apps linked to high customer satisfaction October 18 2019 Finding No. 8170 Topic: Customer Satisfaction Press Release Country: Australia Source: Roy Morgan Single Source (Australia). Six months ended September 2019, n = 24,557. Base: Australians 14+. 1. Using an app on a mobile phone or tablet. 2. Using an institution’s website 3. Includes banks not shown as well as Building Societies and Credit Unions. Read more
Satisfaction and NPS® of big four banks improving after Finance Royal Commission October 11 2019 Finding No. 8160 Topic: Customer Satisfaction Press Release Country: Australia Source: Roy Morgan Single Source (Australia). Average 6 month sample n = 25,115. Base: Australians 14+. Read more
ING achieves satisfaction ratings above ninety percent despite turbulent year for banking October 03 2019 Finding No. 8152 Topic: Customer Satisfaction Press Release Country: Australia Source: Roy Morgan Single Source Australia, March 2019 – August 2019, n = 24,143. Base: Australians aged 14+ Read more
Building Society and Credit Union customer satisfaction? You can bank on it October 01 2019 Finding No. 8154 Topic: Customer Satisfaction Press Release Country: Australia Source: Roy Morgan Single Source (Australia) Rolling 6 Monthly September 2014 – August 2019, average sample n = 25,557. Base: Australians 14+ with a relationship with a Bank / Building Society / Credit Union. Read more
Private health insurance satisfaction up slightly September 30 2019 Finding No. 8140 Topic: Customer Satisfaction Press Release Country: Australia Source: Roy Morgan Single Source (Australia) Rolling 12 Monthly August 2015 – August 2019, average sample n = 23,935. Base: Australians 14+ with private health insurance. Read more