Bunnings, ALDI and Woolworths on top in Net Trust Scores November 12 2019 Finding No. 8199 Topic: Press Release Country: Australia Source: Roy Morgan Single Source (Australia). Risk Monitor, July 2018 – June 2019; n=14,383. Base: Australians 14+ who answered either Trust or Distrust of brands; n=7,971. Read more
Mobile banking apps linked to high customer satisfaction October 18 2019 Finding No. 8170 Topic: Customer Satisfaction Press Release Country: Australia Source: Roy Morgan Single Source (Australia). Six months ended September 2019, n = 24,557. Base: Australians 14+. 1. Using an app on a mobile phone or tablet. 2. Using an institution’s website 3. Includes banks not shown as well as Building Societies and Credit Unions. Read more
Betta is best, according to furniture and electrical buyers September 30 2019 Finding No. 8149 Topic: Customer Satisfaction Press Release Country: Australia Source: Roy Morgan Single Source Australia, September 2017 – August 2018, n=14,985 and September 2018 – August 2019. n=14,005. Base: Australians 14+. Read more
A majority of Australians now see digital outdoor advertising each week September 23 2019 Finding No. 8141 Topic: Press Release Country: Australia Source: Roy Morgan Single Source Australia, July 2018 – June 2019, n=50,057. Base: Australians aged 14+. Read more
Satisfaction and NPS® of big four banks improving after Finance Royal Commission May 27 2019 Finding No. 7989 Topic: Customer Satisfaction Press Release Country: Australia Source: Roy Morgan Single Source (Australia). Average 6 month sample n = 25,242. Base: Australians 14+ Read more
JB Hi-Fi tops Furniture/ Electrical store satisfaction ahead of The Good Guys May 03 2019 Finding No. 7963 Topic: Customer Satisfaction Press Release Country: Australia Source: Roy Morgan Single Source Australia, July 2018 – June 2017, n=14,544 and June 2017 – July 2018. n=14,836. Base: Australians 14+. Read more
NPS® rating of big four banks declines during Finance Royal Commission April 01 2019 Finding No. 7918 Topic: Customer Satisfaction Press Release Country: Australia Source: Roy Morgan Single Source (Australia). Average 6 month sample n = 25,326Base: Australians 14+. *Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Mr Frederick Reichheld and Satmetrix Systems, Inc. Based on score of 9 or 10 minus 1 to 6 on a ten point scale, where one is very unlikely to recommend to a friend or colleague and ten is very likely. 1. Main Financial Institution. Read more
Mobile banking highest customer satisfaction March 01 2019 Finding No. 7894 Topic: Customer Satisfaction Press Release Country: Australia Source: Roy Morgan Single Source (Australia). Six months ended January 2019, n = 24,895Base: Australians 14+. 1. Using an App on a mobile phone or tablet 2. Using an institutions website3. Includes Banks not shown, Building Societies and Credit Unions Read more
Roy Morgan announces winners of the 2018 Customer Satisfaction Awards February 21 2019 Finding No. 7886 Topic: Customer Satisfaction Press Release Country: Australia The Annual Customer Satisfaction Awards are based on 12 months of data from Roy Morgan’s Consumer Single Source Survey. Read more
Isuzu UTE wins ‘Best of the Best’ award for 2018 February 21 2019 Finding No. 7887 Topic: Customer Satisfaction Press Release Country: Australia The Annual Customer Satisfaction Awards are based on 12 months of data from Roy Morgan’s Consumer Single Source Survey. Read more