Southern Phone takes top place in Home Phone Satisfaction November 08 2019 Finding No. 8193 Topic: Press Release Country: Australia Source: Roy Morgan Single Source Australia, October 18 – September 19, n=7,751.Base: Australians aged 14+ who indicated satisfaction with home phone provider. Read more
Mobile banking apps linked to high customer satisfaction October 18 2019 Finding No. 8170 Topic: Customer Satisfaction Press Release Country: Australia Source: Roy Morgan Single Source (Australia). Six months ended September 2019, n = 24,557. Base: Australians 14+. 1. Using an app on a mobile phone or tablet. 2. Using an institution’s website 3. Includes banks not shown as well as Building Societies and Credit Unions. Read more
Internode still number one in home phone satisfaction, but perhaps not for long August 12 2019 Finding No. 8084 Topic: Press Release Country: Australia Source: Roy Morgan Single Source Australia, July 2017 – June 2018, n = 4,847. July 2018 – June 2019, n=8,558. Base: Australians aged 14+ who indicated satisfaction with home phone provider. Read more
Satisfaction and NPS® of big four banks improving after Finance Royal Commission May 27 2019 Finding No. 7989 Topic: Customer Satisfaction Press Release Country: Australia Source: Roy Morgan Single Source (Australia). Average 6 month sample n = 25,242. Base: Australians 14+ Read more
NPS® rating of big four banks declines during Finance Royal Commission April 01 2019 Finding No. 7918 Topic: Customer Satisfaction Press Release Country: Australia Source: Roy Morgan Single Source (Australia). Average 6 month sample n = 25,326Base: Australians 14+. *Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Mr Frederick Reichheld and Satmetrix Systems, Inc. Based on score of 9 or 10 minus 1 to 6 on a ten point scale, where one is very unlikely to recommend to a friend or colleague and ten is very likely. 1. Main Financial Institution. Read more
Mobile banking highest customer satisfaction March 01 2019 Finding No. 7894 Topic: Customer Satisfaction Press Release Country: Australia Source: Roy Morgan Single Source (Australia). Six months ended January 2019, n = 24,895Base: Australians 14+. 1. Using an App on a mobile phone or tablet 2. Using an institutions website3. Includes Banks not shown, Building Societies and Credit Unions Read more
Isuzu UTE wins ‘Best of the Best’ award for 2018 February 21 2019 Finding No. 7887 Topic: Customer Satisfaction Press Release Country: Australia The Annual Customer Satisfaction Awards are based on 12 months of data from Roy Morgan’s Consumer Single Source Survey. Read more
Finance Royal Commission likely to disrupt distribution of financial products February 07 2019 Finding No. 7872 Topic: Press Release Country: Australia Source: Roy Morgan Single Source (Australia), September 2017 - August 2018, n = 50,182.Base: Australian 14+. 1. Include superannuation, home loans, managed investments and Risk & Life insurance Read more
Satisfaction with banks improving January 31 2019 Finding No. 7863 Topic: Customer Satisfaction Press Release Country: Australia Source: Roy Morgan Single Source (Australia), average 6 month sample, n = 26,607.Base: Australians 14+ with at least a deposit/transaction account with bank: average 6 months sample, n = 23,176. 1 Very or fairly satisfied .2 Very or fairly dissatisfied. Read more
Satisfaction with banks remains positive and above the long term average January 08 2019 Finding No. 7832 Topic: Customer Satisfaction Press Release Country: Australia Source: Roy Morgan Single Source (Australia), 6 months to January 2018, n = 23,945, 6 months to September 2018, n = 26,457 and 6 months to October 2018, n = 25,304.Base: Australians 14+. 1. ANZ, CBA, NAB and Westpac Read more